Privacy Policy
Ascentium Global Services Holdings Pte. Ltd. (“Ascentium,” “we,” “us,” or “our”) is committed to safeguarding your privacy.
Ascentium Global Services Holdings Pte. Ltd. (“Ascentium,” “we,” “us,” or “our”) is committed to safeguarding your privacy. This policy explains how we collect, use, store, and protect your personal data when you access our website or use our services. It also outlines your rights regarding your personal data and how to contact us if you have any concerns.
Ascentium operates under the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other relevant data protection laws in jurisdictions we operate in. Where necessary, we may supplement this policy with additional privacy notices, particularly if required by applicable laws.
Data We Collect
We collect personal data that is necessary for us to deliver our services effectively. The data we collect may include:
- Contact Information: such as your name, business email address, phone number, and job title.
- Identification Data: including passport or ID details, IP addresses, and information required to meet regulatory requirements.
- Financial Information: such as payment details and other data needed for billing or compliance purposes.
- Business Information: such as your company name, industry, and position within your organization.
We do not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) unless it is necessary for legal, or compliance purposes and we have obtained explicit consent or are permitted by law.
How We Collect Data
We may collect your personal data in several ways:
- Directly from you: when you engage us for services, fill out a form, or communicate with us.
- From third parties: such as your employer, business partners, service providers, or public sources.
- Automatically: when you use our website, we use cookies and similar technologies to collect data about your device, browsing habits, and website interactions.
Purpose of Data Collection
We collect, use, and disclose your personal data for the following purposes:
- Providing Services: To process and deliver the services you have requested, including corporate secretary services, payroll, HR, incorporation, and other business professional services.
- Managing Accounts: To create and maintain customer profiles and grant you access to our services.
- Operational Purposes: To support internal functions such as IT, security, fraud detection, and improving the efficiency of our services.
- Communications: To send you service-related updates and promotional materials.
- Compliance: To meet our legal and regulatory obligations.
We will only use your personal data for the purposes for which it was collected or for compatible purposes, unless we obtain your consent or are required by law to do otherwise.
Sharing Your Data
We may share your personal data with trusted third parties to fulfil the purposes outlined in this policy. These third parties include:
- Service providers and partners: who assist us in delivering our services (e.g., IT support, payment processors, data storage providers).
- Advisors: such as legal, accounting, or financial professionals who assist with regulatory and legal obligations.
- Other members of the Ascentium Group: including subsidiaries, to ensure continuity in providing our services.
- Regulators and authorities: where required to comply with legal or regulatory obligations.
We ensure that any third parties we engage are subject to appropriate data protection and confidentiality obligations, and only process your personal data in accordance with our instructions and applicable laws.
Cross-Border Data Transfers
As a global business, we may transfer your personal data to locations outside of your home jurisdiction, including countries that may not offer the same level of data protection as your local laws. When such transfers occur, we take steps to ensure your data remains protected, including using standard contractual clauses and other safeguards to comply with applicable data protection regulations.
Your Rights
Depending on the applicable laws, you may have the following rights regarding your personal data:
- Access: You may request access to the personal data we hold about you.
- Correction: You may request that we correct any inaccuracies in your personal data.
- Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations.
- Restriction: You may request that we limit the processing of your personal data in certain circumstances.
- Portability: You may request to receive your data in a structured, machine-readable format for transmission to another data controller.
- Objection: You may object to the processing of your personal data, particularly for direct marketing purposes.
- Withdraw Consent: If you have given consent for the processing of your data, you can withdraw it at any time.
To exercise these rights, please contact us using the details below. Note that some requests may be subject to exemptions, particularly if we need to retain data for legal or regulatory reasons.
Retention of Data
We will retain your personal data only as long as necessary for the purposes it was collected, or as required by law. Typically, we retain data for 5 to 10 years following the conclusion of our relationship, particularly for compliance with AML/CFT laws or other legal requirements.